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Shipping
/Shipping during sales
Our products are in higher than normal demand during sales and other promotional periods. Please add 1 to 3 working days.
/In which country can we be delivered?
We deliver everywhere in France, with overseas regions, as well as in Europe and all over the world.
/Where are your products sent from?
All orders placed on our website are sent from our warehouse in the south of France.
The warehouse is closed on public holidays, find the derogatory dates below. Please add 1 to 3 working days to delivery times during these days.
2022-01-01, New Year’s Day
2022-04-17, Dimanche de Pâques
2022-04-18, Lundi de Pâques
2022-05-01, 1er Mai
2022-05-01, Victoire de 1945
2022-05-26, Ascension
2022-06-05, Pentecôte
2022-11-01, Toussaint
2022-11-11, Victoire de 1919
2022-12-25, Noël
/To which countries do you ship duty paid? (DDP-Delivered Duty Paid)
We currently don’t ship this way.
/How long will it take to receive my order?
We aim to process and dispatch all orders within 24 hours. The estimated delivery date is calculated from the date you placed your order. You can also see the estimated delivery date during check-out.
When your order is shipped from our warehouse, you will receive a shipping confirmation with tracking number and estimated delivery date. Our warehouse is only open during working hours, Monday to Friday.
NOTE: Please also note that during sales or promotions, demand is higher. It is therefore necessary to add a period of approximately 1 to 3 additional days. For UK orders, delays may occur and this is related to Brexit. Rest assured that we are doing everything we can to get your orders to you as soon as possible.
/I haven’t received my order, what should I do?
If you have not received your order within the expected time, contact our customer service (hello@corail.co) within 14 days* from the date of the order.
*After this period, we can no longer respond to complaints following a lost order.
/When will I receive my order containing pre-ordered items?
Please note that normal delivery times do not apply to orders that include pre-ordered items. When placing a pre-order, a specific shipping date will be communicated on the relevant product page. If your pre-order includes other items, they will be shipped at the same time.
/How to track my order ?
When an order is shipped from our warehouse you will receive a confirmation with the tracking number. If you do not receive this confirmation, you can check from the spam. If the confirmation is still not found, please contact our customer service (hello@corail.co) who will do what is necessary to send you all the information. You can also track your order directly on our online store from Track my parcel.
/How do I collect my package?
You can choose homer or pick-up point delivery. Delivery options depend on your location. You will find these options at checkout. If you have chosen home delivery, your package will be delivered to the address indicated at the time of the order. If you cannot collect the package at the time of delivery, you will be able to request a new delivery or delivery to a relay point.
/Is my package insured?
The insurance covers accidents and/or missing items resulting from transport. Due to the nature of international shipping, damage and/or missing items during transit cannot always be entirely avoided or predicted. If such a situation occurs, please contact our customer service (hello@corail.co) and we will contact the carrier directly to claim financial compensation.
Returns and exchanges
/What is your return policy?
All products must be returned within 14 days of receipt of order.
- All products must be in their original packaging.
- All products must be in their original condition.
*This applies to all products on our website and products on sale.
/How do I return my package?
Request a return or exchange and download your prepaid return label on corail.co.
You must return your pair of CORAIL° in their original packaging, in their original condition, and stick the voucher on the package. You can then drop off your package at a Mondial Relay point, or at a post office depending on your label.
Once received, your return will be fully processed within 7 business days. As soon as this step is completed, we will send you a refund or exchange notification by email. The refund will appear on your bank account within 3 to 10 business days.
*Please note that CORAIL° cannot accept returns that have not been sent with our printable return label. If you send your order back with your own carrier, we will not receive the package in our warehouse or be able to refund your order. Please also note that CORAIL° will not be responsible for shipping costs or lost packages when the order was not sent with the printable return label mentioned above.
/Is it possible to use another carrier to make my return?
Unfortunately we cannot accept returns other than those made via our prepaid label and the carrier indicated on it. If you send your order back with your own carrier, we will not receive the package in our warehouse or be able to refund your order. Please also note that CORAIL° will not be responsible for shipping costs or lost packages when the order was not sent with the printable return label mentioned above.
/Is it possible to return an in-store purchase via the website?
Unfortunately no, your order must be returned to the same store you chose when purchasing. This also applies to orders made online, you must return the package to our warehouse with the pre-paid label received by email.
/Is it possible to return products for an exchange?
If you wish to make an exchange or a refund, you can request a return through corail.co.
Orders
/How do I know if you have received my order?
When you place an order on corail.co we send you a confirmation by email. If you do not receive this confirmation after several minutes, please check your spam. If you still cannot find your confirmation, please contact our customer service who will do the necessary.
/Is it possible to change or cancel my order?
Once your order has been placed we cannot exchange or cancel it. Once you have received your unwanted order, please return it to our warehouse respecting the obligations mentioned in the “returns“ section for a full refund.
/I received a defective product, what should I do?
We are sorry for this incident, it is of course not our will. Please contact our customer service (hello@corail.co) with 3 photos and the associated order number. We will do what is necessary to help you quickly.
/Is it possible to receive a notification when a product or a size is available?
You can receive a notification when a product is back in stock. To do this, simply choose the product and the desired size, then click on “notify me“ and enter your email address. An email will be sent to you as soon as the requested product or size becomes available.
Payment
/What are the accepted means of payment?
We offer you the possibility to pay with Visa, Mastercard, AMEX, and Paypal in the majority of countries. The payment methods are visible during the purchase.
Most countries are visible in local currency but some countries are visible in dollar $ or euro €. The prices indicated on the website are applicable.
/Why has my credit/debit card declined?
If you receive a message saying that your credit/debit card has been declined, please contact your bank or payment processor for verification. The reasons for this refusal are an invalid payment method, an incorrect address or a problem with your bank. We advise you to try with another means of payment or to contact your bank.
/How much tax will I have to pay?
Unfortunately, we cannot estimate the amount of taxes you will pay in your country as this is regulated by the respective country. Your local customs office should be able to estimate the price of import charges.
/Are VAT and taxes included in the price shown?
When ordering from the UE, USA, UK, Norway or Saudi Arabia, all additional charges such as VAT/taxes and customs duties are included in the listed price.
For an order outside the EU, all prices are exclusive of VAT/taxes and customs duties. The price also includes the costs of physical inspection at customs in countries where this is required. Please note that we cannot undervalue orders or mark them as a gift.
/Can I request a refund of taxes or customs fees on a purchase made online?
Unfortunately no, tax on purchases made on our online store cannot be reclaimed through the export program on items containing VAT. Please contact your local customers office to request a refund*
*For non-EU orders only. Orders within the EU are always duty free.
Products and sizing
/How do I take care of my CORAIL° ?
You can find our maintenance guides here.
/How to choose the right size?
You can find a size guide on each product page if you want to check your measurements. If you hesitate between two sizes, we advise you to take the smaller one. If you are still not sure which size you need, please contact our customer service (hello@corail.co).
/Are your products unisex?
Shoes & accessories
All of our styles are unisex.
Sustainability
/What is CORAIL°’s sustainable development mission?
CORAIL° aims to reconsider every part of its production process and is committed to making positive changes for the betterment of the planet. Our long-term goal is for sustainability to be integrated into all aspects of the brand and day-to-day operations.
/Where are the products made?
CORAIL° products are made from marine waste collected and processed in our CORAIL° LAB in Marseille, south of France, by our team of fishermen. All the materials come from France or from bordering European countries. The products are then assembled in a family workshop in Portugal. Learn more.
/How are the products made?
We carefully examine the raw materials we use and always strive to introduce new, better and more responsible materials. We also ensure that our products comply with chemical regulations such as "REACH", to ensure that health and safety come first.
Our leather is made from recycled polyester and recycled marine waste.
/What should I do with my CORAIL° products that I no longer use?
We encourage customers to take care and reuse their CORAIL° products. The best way to do this is to visit our product care page here. If you still have no use for them, you can send them to our partner sorting center in Normandy for recycling. Learn more.
/How to find out more?
We are happy to hear that you are curious about CORAIL°’s actions and objectives in terms of responsibility. To find out more, consult our commitments or contact our customer service (hello@corail.co) who cill be happy to answer you.
Customer service: hello@corail.co